Returns/ Refunds / Cancellation

Return, Refund & Cancellation Policy

Last Updated: [09/10/25]

At ShopStory.co.in, we value your trust and satisfaction. Every product we deliver is carefully checked before dispatch. However, if you receive a defective or damaged item, we’re here to help.

1. Eligibility for Return

• Returns are accepted only for defective or damaged items received by the customer.

• To be eligible, customers must provide a clear unboxing video showing the package being opened from the sealed condition.

• The video proof is mandatory and helps us verify any damage or defect claims.

2. Replacement & Refund Process

• Once the issue is verified, a replacement will be provided for the same product (subject to availability).

• If a replacement is not available, a full refund will be issued to the original payment method.

• Refunds are typically processed within 5–7 business days after approval.

3. Non-Returnable / Non-Refundable Items

• Products without proper video proof of unboxing will not be eligible for return or refund.

• Items that are used, damaged due to mishandling, or returned without valid reason will not be accepted.

• Certain product categories such as pens, notebooks, or perishable stationery items may not qualify for return once opened.

4. Order Cancellation

• Orders can be cancelled only before dispatch.

• Once shipped, the order cannot be cancelled or modified.

• In case of cancellation before dispatch, the full amount will be refunded within 5–7 business days.

5. How to Request a Return or Refund

To initiate a return or refund, please contact our support team at:
📧 shopstoryindia@gmail.com
Include your Order ID, unboxing video, and a brief description of the issue.

Note:

ShopStory reserves the right to approve or reject any return/refund request based on the provided evidence and condition of the product.