Privacy Policy for ShopStory

Last updated: 18 August 2026

ShopStory (“ShopStory”, “we”, “us”, or “our”) operates the ShopStory website at www.shopstory.co.in and the ShopStory mobile application (together, the “Services”).

This Privacy Policy explains how we collect, use, store, and share personal information when you browse, register for an account, place an order, use order tracking, enable notifications, or otherwise use our Services.

By using ShopStory, you agree to this Privacy Policy.

1. Information We Collect

Information you provide to us

When you create an account, place an order, contact us, or use our Services, we may collect:

• Name

• Email address

• Phone number

• Billing and delivery address

• Account sign-in information

• Order details and order history

• Wishlist, cart, and product preference information

• Messages or information you send to customer support

• Tracking number or waybill number entered to track a parcel

Payment information

Payments are processed through the payment providers available through our Wix checkout. ShopStory does not store complete card, UPI, bank-account, or payment-password details on its own servers.

Information collected automatically

When you use the website or app, we may collect limited technical and usage information, such as:

• Device type, operating system, browser type, and app version

• IP address and approximate location derived from IP address

• Pages, products, and features you use

• Time and date of access

• Cart and session information

• Cookies or similar technologies used by our website and commerce providers

Push-notification information

If you enable notifications in the ShopStory app, we collect and store a push-notification token associated with your device. This lets us send you:

• Order and delivery updates

• Important account or service messages

• Offers and promotions, if you choose to receive them

You can turn notifications off at any time in the ShopStory app settings or your device settings.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve ShopStory

• Create and manage your member account

• Process orders, payments, deliveries, returns, and customer support requests

• Show your saved cart, wishlist, addresses, and order history

• Track parcels through our delivery partner

• Send order-related updates and, where enabled, promotional notifications

• Prevent fraud, misuse, unauthorised activity, and security issues

• Meet legal, tax, accounting, and regulatory obligations

• Respond to your requests and communicate with you

We do not sell or rent your personal information.

3. How We Share Information

We share information only when needed to provide our Services, meet legal obligations, or protect ShopStory and its users.

This may include:

• Wix: for ecommerce features, member accounts, product listings, carts, checkout, orders, and website services.

• Payment providers: to securely process payments made through Wix checkout.

• Delivery and logistics partners, including Delhivery: to fulfil orders and provide parcel-tracking information.

• Expo, Firebase, and Google services: to deliver mobile push notifications.

• Google: when you choose to sign in through Google. We receive the account information necessary to sign you in, such as your name and email address, subject to your Google account settings.

• Technology and hosting providers: where necessary to operate, secure, and maintain our Services.

• Government authorities, law enforcement, or professional advisers: where required by law or needed to protect our legal rights.

These providers may process information only as needed to provide their services or meet their legal obligations.

4. Notifications and Marketing

Order and service notifications may be sent where necessary to provide your order, account, delivery, or security information.

Promotional notifications and marketing communications are sent only where you have enabled or consented to receive them. You can opt out at any time by:

• Turning off offers in the ShopStory notification settings

• Turning off notifications in your phone settings

• Using an unsubscribe option in a marketing email, where available

• Contacting us at shopstoryindia@gmail.com

5. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to remember preferences, maintain sessions, manage shopping carts, improve website performance, and understand how users interact with the Services.

You may control cookies through your browser settings. Disabling cookies may affect some website features.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, resolving disputes, fulfilling orders, meeting legal obligations, and maintaining business records.

Order, transaction, tax, and accounting records may need to be retained for longer periods where required by applicable law.

7. Security

We use reasonable technical and organisational measures to protect your information. These include using trusted service providers for ecommerce, payment, account, and notification services.

No online service is completely secure. Please keep your account password confidential and contact us promptly if you believe your account has been accessed without permission.

8. Your Choices and Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Update your account details

• Withdraw consent for promotional notifications or marketing

• Request deletion of your ShopStory account and associated personal information

To request account deletion or exercise any privacy right, email shopstoryindia@gmail.com with the subject line “Privacy Request” or “Delete My ShopStory Account.”

We may need to verify your identity before processing the request. Some information may be retained where necessary for completed orders, legal obligations, fraud prevention, tax, accounting, or dispute resolution.

9. Children’s Privacy

ShopStory is not designed for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us personal information without appropriate consent, contact us at shopstoryindia@gmail.com and we will take appropriate steps to review and address the request.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services, including payment providers, delivery partners, Google services, social-media platforms, and external policy pages.

We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information to them.

11. International Processing

Our service providers, including Wix, Google, Expo, Firebase, payment providers, and delivery partners, may process information in India or other countries where they operate. We take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on this page and update the “Last updated” date above.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, contact us at:

ShopStory
Email: shopstoryindia@gmail.com
Website: https://www.shopstory.co.in