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CONTACT SHOPSTORY
We are here to help.
Need help choosing an item, tracking an order or reporting a delivery issue? Reach us on WhatsApp or email and we will get back to you as soon as we can.
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Track an order
Order help
For an order, please share your order number and the mobile number used at checkout. Packed orders, delivery questions and payment issues are all easier to resolve with those details.
Wrong or defective item
Please contact us within 12 hours of delivery and keep a clear, continuous unboxing video ready. The video must begin while the package is still in its original sealed condition, before it is opened. We review each request before approving a replacement or refund.
Response time
We aim to respond as soon as possible during working hours. Public holidays and unusually busy periods may take a little longer.
For bulk stationery requirements, use the Bulk orders page so we can understand your quantity and delivery needs.
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