Shipping & Returns

Delivery Policy — ShopStory.co.in

 

 

 

1. Delivery Area

 

 

Chittorgarh City (PIN: 312001)

 

• Free delivery is available only within Chittorgarh City.

 

 

Outside Chittorgarh (All-India Delivery)

 

• Delivery across India is available with additional courier charges.

• Delivery charges start from ₹39 and depend on the weight, size, and destination of the parcel.

• Charges will be calculated after the order is placed and shared with you via WhatsApp, SMS, or Email.

• Once the shipping charges are paid, your order will be scheduled for pickup with our courier partner.

 

 

 

 

 

2. Delivery Charges (Chittorgarh City Only)

 

 

• Orders above ₹200 – Free Delivery

• Orders below ₹200 – Delivery Charge ₹20

 

 

 

 

 

3. Delivery Timeframe

 

 

Within Chittorgarh City

 

• We aim to deliver the same day, usually within 15 minutes to a few hours.

• Orders placed after 8:00 PM will be delivered the next day.

• In rare situations (bad weather, item unavailability, festivals, or holidays), delivery may take up to 2 days.

 

 

Outside Chittorgarh (Rest of India)

 

• Delivery timelines depend on the courier partner and destination.

• Typically 3–9 working days after dispatch.

 

 

 

 

 

4. Delivery Method

 

 

• Within Chittorgarh: Delivered by our in-house team.

• Outside Chittorgarh: Delivered through trusted courier partners.

 

 

 

 

 

5. Payment Method

 

 

Within Chittorgarh

 

• Pay on Delivery available (Cash or UPI)

• Online payment options also available via UPI, Cards, etc.

 

 

Outside Chittorgarh (Anywhere in India)

 

• Only Online Payment is accepted.

• Pay on Delivery is NOT available.

• Shipping charges must be paid before dispatch.

 

 

 

 

 

6. If Customer is Unavailable

 

 

• If the customer is unavailable at the delivery address, we will contact them.

• Customers in Chittorgarh may choose to pick up from a mutually decided location.

• If the order is not received or collected within the specified time, it may be cancelled.

 

 

 

 

 

7. Cancellation Policy

 

 

• A cancellation fee may be charged depending on the order status, location, and situation (for example, if packing or dispatch has already been initiated).

• Any applicable cancellation fee will be clearly communicated before processing the cancellation.

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Standard  Shipping Rates:

Shipping rates are calculated according to the weight of the parcel. Details of the rates are in the below table:

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